How can I book a truck loading slot at Vopak Botlek, Chemiehaven and TTR?
To book a slot we have developed an internet based slot booking system, SBS. After you have sent your nomination to the customer service department and it has been entered into our system it is possible to book a slot. With SBS the haulier can book a loading slot, with a reference number and product name. The system gives an overview of all available slots. It is possible for a haulier to make a booking two weeks in advance as long as the order is registered in our system.
Please contact your customer service representative. Click here for contact details.
How can the haulier get access to the Slot Booking System?
The haulier can create an account by contacting your customer service representative. Click here for contact details.
Can I, as a customer, also get access to the Slot Booking System?
As a customer it is possible to get a SBS account. This account will allow you to:
• Get an overview status of (un)booked slots
• Book a slot for (un)loading a truck and link it to a haulier (haulier must already have a sbs account). As we want to use our loading facilities as optimal as possible, please make sure that you only book a slot when you know the haulier is available at that time.
• Cancel a slot booking that is already made (either by the haulier or by you)
• Change times of already booked slots (either by the haulier or by you)
• Change your profile and contact information
• Contact the Vopak slotplanning by email
If you don’t have an account yet, please fill out the form and press the ‘send request’ button. Click here for the aplication form. An account will be created and as soon as your account(s) is ready you’ll receive an email with the log on details. For security reasons you need your Vopak Customer number to create an account. Please contact you Customer Service representative, when you don’t know this number of for any other questons. Click here for contact details.
How do I use SBS?
Hauliers and customers can use SBS. See the manual for an elaborate description on how to use SBS. Click here for the SBS manual.
Which languages are required for drivers at Vopak?
Safety is a very important for Vopak. To be able to create a safe working environment for visitors and own personnel, clear communication is very important. For this reason, everyone who visits a terminal, to perform operational activities, has to be able to communicate in one of the following languages:
· English
· German
· French
· Dutch
What is MySpace?
MySpace is your online portal to your Vopak storage facility. At the MySpace website, a customer of Vopak has access to:
· Available tanks
· Stock levels
· Book stock
· Gross capacity of tank
· All placed orders
· All times and dates of executed orders
· All loaded/ discharged weights
· Overview of different Means Of Transport (MOT)
· Extensive filter option to find your specific wish
How can I get a log in for MySpace?
For your personal login and password please contact your Customer Services representative. We will be more than happy to provide you with a login and explanation of the use MySpace. Click here for contact details.
How can I get acces to MySpace?
Your login name is normally your personal email address. Your password is provided by you Customer Services Representative. Please write this down carefully and keep it the same as much as possible. If you have problems logging in to MySpace, please contact your customer service representative. Click here for contact details.
Is there an overview of all activities at the terminal?
At this moment we are developing Vopak Chemical Arrivals. This is an online overview of all jetty activities at Vopak Chemicals Logistics Netherlands. You can see all expected, arrived and departed vessels and barges. Vopak Chemical Arrivals has also been developed to provide the surveyors, agents and shipping companies with up to date information of the terminal. Click here for Arrivals@Vopak.
How do I use MySpace?
As MySpace user you can find nearly all information online. All current stocks, orders, arrivals and departures are available. click here for a more elaborate explanation
